Refund & Return Policy

At NTRL, we’re committed to crafting high-performance coffee that delivers real results. If it’s not what you expected, we’ll make it right—no questions asked.

 

​1. Satisfaction Guarantee

We want every cup of NTRL Coffee to deliver the clarity, stamina, and balance you expect.

If you’re not completely satisfied with your order for any reason, we’ll issue a full refund or send a replacement — you don’t need to return the product.

​

Because our coffee is a consumable product, we cannot accept physical returns once delivered.

 

2. Eligibility for Returns and Refunds

To qualify for a return or refund your purchase must have been made directly through www.bentrl.com.

​

3. How to Request a Refund or Replacement

• Email contact@ntrlcoffee.com with your order number.

• Let us know what went wrong (optional — your feedback helps us improve).

• We’ll review your request and process your refund or replacement within up to 3 business days.

 

No forms. No return labels. Just a simple, honest guarantee.

​

4. Refund Process

• Refunds are issued to your original payment method within 5–10 business days after approval.

• Shipping and handling fees are covered by NTRL for qualifying issues.

• You’ll receive an email confirmation once your refund is processed.

5. Fair-Use Policy

Our guarantee exists to ensure customer satisfaction. We reserve the right to decline refunds in cases of abuse or fraudulent activity.

 

6. Contact Us

For any questions or concerns about your order, email us at: contact@ntrlcoffee.com

 

We value your trust and want every cup of NTRL Coffee to power your day — naturally and effectively.